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Frequently Asked Questions...

Rudolph's Favorite Christmas Wreaths

What are the wreaths made of?
The wreaths are made of long lasting noble fir and other Pacific Northwest evergreens.

When will the wreaths arrive?
You may request an approximate arrival date on the order form and we will ship to arrive as near to that date as UPS permits.

How are the wreaths shipped?
We ship via UPS ground unless otherwise requested.

What are the shipping costs?
Shipping is free to the Continental US via UPS ground.
The shipping charges via other methods or to other areas will be calculated at checkout.

How long will the wreaths last?
The wreaths should last approximately three weeks outside.

Is there a guarantee?
The wreaths are guaranteed to arrive forest fresh.

Are the wreaths already decorated?
The wreaths are decorated with pine cones.
The bows are packaged separately during shipping.
The bows are easy to attach.

Can I order a different bow with the wreath that I want?
Yes, if you love the wreath but would like a different bow, please call 1-800-637-9627 and we will help.

When should I place my order?
Please place your order 7 days in advance of the arrival date for UPS ground.
Expedited shipping is available.

Is there a discount for large orders?
There is a 10% discount for orders of 10 or more products.
We would be delighted to send wreaths to your entire personal or corporate gift list.

Will you include a gift card?
Yes, please call us or email us if you want a gift card enclosed.
Otherwise, we enter the greeting on the address label.

What form of payment is accepted?
We accept all major credit cards on our secure order form as well as for telephone orders.
You may use our fax order form or the order form you received from us to mail in with your check.

Can I update my gift recipient list at any time?
Yes, login and go to Manage Gift List.
Add, delete or make changes to your gift recipient list.
Manage My Gift List will not update the change in an existing order.
Call 1-800-637-9627 for help with changes to existing orders.

Will my information be kept private?
We respect your privacy.
We do not share the names of our customers.
If you place an order, we will be sending you a personalized order form next year.
We would like to send a brochure to your gift recipients next year, but we will ask your permission first.

Call us for more information about our gorgeous Christmas wreaths!

(800) 637-9627

Request a free brochure from santa@christmasforest.com

445 Beaver Creek Road, Curtis, Washington 98538

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